Clients expect good law firms to offer online legal services
A majority of consumers expect good law firms to offer their services online in the next couple of years, a survey of over 2,000 people has shown. While this survey was conducted in England, the results are still valid, as indication of the trend towards the online delivery of legal service.
The online poll, carried out by YouGov, a UK research organization, also revealed that nearly half (47%) of consumers would be more likely to choose a law firm that offered the convenience of online access to legal services and documents over one that had no online service capability.
Some 56% said they expected good law firms to give customers the ability to use their services online in the next couple of years.
Consumers see online services as a chance to reduce their legal fees. Over two fifths (43%) agreed that they would change law firms if an alternative firm offered a reduced fee in return for the consumer providing initial details about their matter online.
The research uncovered no significant differences in attitudes between age groups, with only the over 55s being less concerned with online service delivery. Slightly more men (50%) than women (45%) said they were more likely to choose a law firm which offered online services.
